FAQ

How do I place an order?

Browse our catalogue, add books to your basket, and proceed to checkout. You'll need to create a free account or sign in, then provide your shipping address and payment details.

What payment methods do you accept?

We accept cash on delivery (COD) within Egypt, as well as online payments via major credit and debit cards. Additional payment options may be available at checkout.

How much does shipping cost?

Shipping within Egypt is 40 EGP for Cairo & Giza, 55 EGP for Alexandria & the Delta, and 70 EGP for other governorates. There is no free-shipping threshold currently.

Can I track my order?

Absolutely. Once your order is dispatched, you'll receive an email with a tracking number. You can also view your order status at any time in your account under My Orders.

Can I cancel or change my order?

Orders can be cancelled or modified within 2 hours of being placed, provided they haven't been dispatched yet. Contact us immediately at orders@jeebookstore.com if you need to make a change.

What is your return policy?

We accept returns within 14 days of delivery for items in their original, unread condition. Visit our Returns page for full details and instructions on how to start a return.

Do you stock Arabic books?

Yes — we carry a wide selection of Arabic-language titles alongside our English catalogue, including contemporary fiction, non-fiction, children's books, and academic texts.

Do you ship internationally?

Not at the moment — we currently deliver within Egypt only.

Is my personal information secure?

Your privacy is important to us. We use industry-standard encryption for all transactions and never share your personal information with third parties without your consent.

What if a book I want is out of stock?

Out-of-stock titles are shown on product pages. You can add them to your wishlist and we'll do our best to restock popular titles regularly. You can also email us to ask about a specific book.